Got a question about your order, our heated scarf, or anything else? We're here to help.
Email: inquiries@thermora.online
Response time: We aim to reply within 24 hours (Monday–Friday).
Before you reach out, you might find a quick answer here:
- Where's my order? Check your tracking link, sent by email once your order ships. Still stuck after 5 business days? Email us with your order number.
- Want to return something? See our Return and Refund Policy — you're covered for 14 days from delivery.
- Sizing or usage questions? Our heated scarf is one-size and features 3 adjustable heat settings — email us if you'd like more detail before you buy.
Business address:
Thermora Scarf
53 Clodeshall Road
Birmingham, B8 3SG
United Kingdom
We read every message — thanks for reaching out.