Refund policy

Thermora — Return and Refund Policy

We want you to love your Thermora heated scarf. If it's not right for you, here's how returns work.

Your right to cancel (UK Consumer Contract Regulations)
You have the right to cancel your order within 14 days of receiving it, without giving a reason. To exercise this right, contact us at inquiries@thermora.online with your order number before the 14-day window ends.

Returning your item
Once you've told us you want to cancel, you have a further 14 days to send the item back to us. The item must be:

• Unused and in the same condition you received it
• In its original packaging where possible
• Accompanied by proof of purchase (order number or confirmation email)

Return shipping costs
Unless the item arrived faulty or incorrect, the cost of returning the item is your responsibility. We recommend using a tracked shipping service, as we can't issue a refund for items lost in transit back to us.

Refunds
Once we've received and inspected your return, we'll notify you by email and process your refund to your original payment method within 14 days. Please note your bank or card provider may take a few additional days to show the refund.

Faulty or damaged items
If your scarf arrives faulty, damaged, or not as described, contact us within 30 days of delivery with photos of the issue. We'll cover the cost of return shipping and send a replacement or full refund, whichever you prefer.

Non-returnable items
For hygiene reasons, we're unable to accept returns on items that show signs of use beyond trying it on.

Questions
Reach us anytime at Inquiries@Thermora.com and we'll sort it out.